NetNavi | Backup & Disaster Recovery

What backup & disaster recovery looks like in practice

Technology should make the business easier to operate. Our approach is to understand the users, sites, applications and risks first, then build a support model that is proportionate to the organisation rather than forcing every customer into the same package.

Back up the right data

We identify critical systems, data locations and dependencies so backups cover what the business actually needs.

Separate backup from production

Resilience improves when backup design reduces the chance that one incident can affect both live systems and recovery copies.

Test recovery

A backup is only useful if it can be restored. Recovery testing helps validate both technology and process.

Know the priorities

Recovery time and recovery point objectives should reflect operational impact, not generic assumptions.

What we can include

Endpoint, server and cloud backup options
Microsoft 365 backup where required
Recovery testing and verification
Retention planning
Off-site and segregated backup approaches
Documented recovery priorities and procedures

How we deliver the service

01

Discover

Understand users, systems, sites, suppliers, pain points and business priorities.

02

Stabilise

Resolve immediate risks, document the environment and establish support standards.

03

Improve

Implement agreed security, reliability and productivity improvements in sensible phases.

04

Review

Keep licensing, lifecycle, security and future projects under regular review.

Frequently asked questions

How often should backups run?

Frequency depends on how much data the business can tolerate losing and how quickly information changes. Critical workloads may need much shorter intervals than archive data.

Is Microsoft 365 already backed up?

Microsoft provides service resilience and retention features, but they are not identical to a separate backup service. Additional backup may be appropriate depending on recovery and retention needs.

What is disaster recovery?

Disaster recovery is the planned process for restoring systems and services after a serious failure or incident. It should be tied to wider business continuity planning.

Working with NetNavi

What this service looks like in practice.

Good IT is not just a collection of products. We look at how the service fits your users, sites, suppliers and day-to-day operations, then build a supportable environment around it.

Understand the environment

We start with the current setup, known problems, business priorities and dependencies. That gives us a practical baseline rather than making assumptions from a product list.

Plan the work

Changes are prioritised around risk, user impact and operational need. Where possible, disruptive work is planned around your working hours and important business periods.

Document and manage

Key systems, suppliers, licences, devices and configuration details are documented so support is repeatable and important knowledge is not held by one person.

Improve over time

Recurring faults, ageing equipment and avoidable manual work are opportunities to improve the environment rather than simply closing another support ticket.

Common conversations

When businesses normally speak to us.

The current IT provider is slow to respond or difficult to manage.
Systems have grown organically and nobody has a clear picture of the whole environment.
A move, expansion, acquisition or new site requires technology planning.
Users are losing time to recurring connectivity, device or application problems.
Management wants clearer costs, ownership and a sensible technology roadmap.

Not sure where the issue sits?

Run the eight-question IT Health Check for a quick view across identity, devices, resilience, connectivity and support.

Run IT Health Check Book a free IT review

Areas We Cover

IT support across London and the surrounding region

Our managed IT, cyber security, Microsoft 365, networking and infrastructure services are available across our core coverage areas, with remote support backed by planned onsite work.

IT Support in London IT Support in Kent IT Support in Essex IT Support in Surrey IT Support in Hertfordshire IT Support in Bromley IT Support in Orpington IT Support in Dartford IT Support in Sevenoaks IT Support in Croydon IT Support in Sidcup IT Support in Bexley