What voip & communications looks like in practice
Technology should make the business easier to operate. Our approach is to understand the users, sites, applications and risks first, then build a support model that is proportionate to the organisation rather than forcing every customer into the same package.
Cloud telephony can make it easier to move users and sites while retaining established business numbers.
Menus, groups and schedules can direct calls to the right people without creating unnecessary complexity.
Apps and softphones can give authorised users access to business calling when working away from a desk.
If you record calls, the business should consider its legal, privacy, retention and transparency obligations before enabling recording.
What we can include
- Cloud VoIP and business telephony
- Number porting and call routing
- Auto attendants and hunt groups
- Desktop and mobile calling
- Call recording options where appropriate
- Teams-integrated calling options
How we deliver the service
Discover
Understand users, systems, sites, suppliers, pain points and business priorities.
Stabilise
Resolve immediate risks, document the environment and establish support standards.
Improve
Implement agreed security, reliability and productivity improvements in sensible phases.
Review
Keep licensing, lifecycle, security and future projects under regular review.
Frequently asked questions
Can we keep our existing phone numbers?
In many cases yes, subject to carrier and number-porting checks.
Will VoIP work if the internet fails?
Cloud telephony depends on connectivity, so resilience options such as secondary internet, mobile apps or call diversion should be considered for critical numbers.
Can phones integrate with Microsoft Teams?
Yes, there are several ways to provide PSTN calling through or alongside Teams. The right option depends on licensing, users and call requirements.